February 5, 2010
123 Greenfield Street
123456789
Henry Jackson

Dear Mr. Jackson,

This letter is about the damaged shipment you have received in the ABC Company which is mostly beauty products. We are indeed sorry and we admit that the fault is ours.

We have received your letter requesting for another new shipment of the said product in the end of this month. As written in the letter you are also requesting for $200 for the inconvenience it caused you.
We will send the $200 immediately for the trouble we have caused you. I hope that this agreement will show you how much we value your part in our company.

Sincerely,
(Signature)
Mark Patterson

Greenfield Co., Inc.

Columbus Street

(123) 123-4567

December 1, 2009

Mrs. Grace Clark

Computer Corporation

P.O. box 1234

Dear Mrs. Clark,

I have just received your letter concerning about the damaged shipment you received through Greenfield Association. We are sorry for the inconvenience we have caused you.

As I understand you have requested for the $200 adjustment on the damage of the Software. I must remind you that one of our representatives needs to come with you and inspect them, and if the inspection went as it sounds in your letter you will receive the reimbursement within 2weeks.

We are sorry to cause you troubles. I hope that this unfortunate accident will not keep you from having transaction with Greenfield Co., Inc.

Sincerely,

David Hall

Sales Manager
Greenfield Co., Inc.

ABC Corporation

Arizona Street

December 1, 2009

Ms. Rhea Harris

Manager

Dear Ms. Harris,

We would like to say sorry for the trouble we have caused you because of our mistake concerning your order last November 21, 2009.

Immediately upon receiving your call, I made the needed adjustments.

I have explained to my staff to pick-up at your office the humidifier and to replace it with the right one.

Again, we would like to apologize for the mistake.

Very truly,

Signature

Robert Brown

Sales manager