December 4, 2009

Frederick Morgan

123 Canada Street

Dear Mr. Morgan,

On December 1, 2009, I bought a personal computer at your Springfield branch.

I am really disappointed because your merchandise has not performed as it should. Its monitor is not working properly and it is now blurred. I don’t know what seems to be the problem.

To resolve the said problem I would appreciate if you let your staff visit the computer. Enfold with this letter is the copies of receipt.

I am looking forward from hearing from you and from solving this problem. I will wait until December 15, 2009 before asking for the help from the relevant authorities that can be found in the complaints procedure. Please call me back as soon as you received this letter to let me know how you are doing to deal with the matter.

Yours sincerely,

(Signed)

Joseph Price