Justin Reed Enterprises

Vicinal Street

March 10, 2011

Mrs. Faustina Biber

2100 Vicinal Street

Dear Mrs. Biber,

Our company has received your complaint letter involving the product you bought to us, and we are deeply sorry if it caused serious problems on your part. Our hardworking employees are already reviewing your concern and as soon as we discover the real cause, we will immediately send you a detailed letter.

Respectfully yours,

Justin B. Reed

Company Owner

XEANAVERY Corporation
360 Zykedelic Street
(012) 345-6789

September 26, 2010

Mrs. Hermione Lewis
926 Forth Worth Street
(098) 765-4321

Dear Mrs. Lewis:

After I received your letter yesterday September 25, 2010 concerning about the shipment of your glassware, we expressed our deep apology about the damage you have found on the product when you received it.

Our company is very sorry about this incident, evidently the ABC Delivery, the company handling the shipment became careless on their delivery. As part of our company’s concern, we want to let you know that this shipping company will not accept merchandise that is not well packed and had been damaged in the first place. We have receipt that will show that items were delivered in their office on its perfect condition.

Even though the shipment’s damage occurred after it left our possession, we were glad to inform you that we will handle this matter for you. You only need to fill up the form enclosed in your delivery package, need to have it certified by your local shipping agent, return it to our office, for us to be able to make a claim against the shipping company. On this process it will help you ease the trouble about the damages they have caused you.

Sincerely yours,

Sean Avriel Thompson
Store Manager

February 5, 2010
123 Greenfield Street
123456789
Henry Jackson

Dear Mr. Jackson,

This letter is about the damaged shipment you have received in the ABC Company which is mostly beauty products. We are indeed sorry and we admit that the fault is ours.

We have received your letter requesting for another new shipment of the said product in the end of this month. As written in the letter you are also requesting for $200 for the inconvenience it caused you.
We will send the $200 immediately for the trouble we have caused you. I hope that this agreement will show you how much we value your part in our company.

Sincerely,
(Signature)
Mark Patterson

Greenfield Co., Inc.

Columbus Street

(123) 123-4567

December 1, 2009

Mrs. Grace Clark

Computer Corporation

P.O. box 1234

Dear Mrs. Clark,

I have just received your letter concerning about the damaged shipment you received through Greenfield Association. We are sorry for the inconvenience we have caused you.

As I understand you have requested for the $200 adjustment on the damage of the Software. I must remind you that one of our representatives needs to come with you and inspect them, and if the inspection went as it sounds in your letter you will receive the reimbursement within 2weeks.

We are sorry to cause you troubles. I hope that this unfortunate accident will not keep you from having transaction with Greenfield Co., Inc.

Sincerely,

David Hall

Sales Manager
Greenfield Co., Inc.

ABC Corporation

Arizona Street

December 1, 2009

Ms. Rhea Harris

Manager

Dear Ms. Harris,

We would like to say sorry for the trouble we have caused you because of our mistake concerning your order last November 21, 2009.

Immediately upon receiving your call, I made the needed adjustments.

I have explained to my staff to pick-up at your office the humidifier and to replace it with the right one.

Again, we would like to apologize for the mistake.

Very truly,

Signature

Robert Brown

Sales manager